Can I use HCI (API) and VSM application to trigger IFB routes

Can we use VSM (or another automation software) and through the HCI protocol, will it be possible to emulate a panel key? For instance, one key to talk to a stereo IFB : when that virtual key is triggered, it routes the audio from a incoming stream to an already defined stereo IFB.

Answer: Yes, the Eclipse-HX HCI provides VSM (and similar automation software) the facility to route IFB-Callers, IFB-Sources, IFB-Destinations and Returns to IFBs. A stereo destination may have any system IFB routed to either one or both ears.

With a single HCI API message VSM can request the IFB-Caller audio to be routed to any IFB configured in the system.  



This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.