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This method works around an issue when Agent-IC is running on an IPv6 device and is expecting an IPv6 certificate. As the LQ is on a IPv4 network, an IPv4 cartificate certificate cannot be generated. This workaround uses DNS, so that the device doesn’t request an IPv6 certificate. |
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This method is currently being used as a workaround for domain names which include characters that the LQ cannot accept as a valid domain name. (ie. an underscore _ ) |
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This issue has been reported by a number of T-mobile users in the USA where they were having Agent IC connection problems over 3G/LTE in certain cities. The problem was location specific as the carrier rolled out IPv6, or piggy backed onto another carrier who was using IPv6 network |
Copy the hostname from Device → General
Under Device → Network
Paste the hostname into the Domain Name field and insert an ‘x' before '.clearcomdevices.com’
Enter the external IP address and port for the LQ
Click Apply changes
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