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  • Wait
    If time allows, wait for the unit to save its diagnostics data and power cycles by itself.

  • Use
    Your system is now be ready for use again. Use it until you have time to look further into the issueexecute the next steps.

  • Collect
    Collect and download Support Info from the CCM – Stats – Host Device window and email to for an investigation along with any information about the system, such as when the fault occurred and what the system was doing at the time of the fault.
    Note: Please take the Support Info before Resetting to Default or upgrading its Firmware.
    Note: Do not collect Support Info while the system is in operation!

  • Upgrade
    Check Clear-Com’s Download Centre for the latest firmware for your device and please do upgrade as appropriate when time allows.
    Note: Make sure to sign up for the Firmware Announcement E-mail list to keep up to date with latest developments.