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The customer orders 1x UPGRADE-PKG-PICO-HX (1 per Pico matrix)·
Customer pays for upgrade + all transportation cost to/from ClearCom ·
Customer sends their unit to either CC-Germany or CC-USA service centre ·
CC-Germany or CC-USA: modify and upgrade the CUSTOMER’s matrix to HX and ships back to the customer. · IF·
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Solution update Dated Pico Matrices we made obsolete in 2018 , we no longer have any loan units available as temporary loaners
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We do not extend the warranty on the customer's matrix. We only guarantee the parts and workmanship used to upgrade the matrix to HX
Please note: All ECS Pico matrices manufactured after June 2013 with serial number 01RCxxxx & higher already have the h/w modification. Therefore for those customers they only need to purchase the standard EHX software upgrade.
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