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  1. The customer orders 1x UPGRADE-PKG-PICO-HX (1 per Pico matrix)·       

  2.  Customer pays for upgrade + all transportation cost to/from ClearCom ·        

  3. Customer sends their unit to either CC-Germany or CC-USA service centre ·        

  4. CC-Germany or CC-USA: modify and upgrade the CUSTOMER’s matrix to HX and ships back to the customer. ·        IF·   


Solution update


Pico Matrices we made obsolete in 2018 , we no longer have any loan units available as temporary loaners

 IF?? The customer needs a LOAN matrix for the duration of the time their matrix is being upgraded. CC can loan them a Pico (However the customer must send the loan unit back to Clear-Com)- Its not permitted for the customer to keep the LOAN unit.

We will always send their unit back to them



We do not extend the warranty on the customer's matrix. We only guarantee the parts and workmanship used to upgrade the matrix to HX 

Please note: All ECS Pico matrices manufactured after June 2013 with serial number 01RCxxxx & higher already have the h/w modification. Therefore for those customers they only need to purchase the standard EHX software upgrade.