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  1. The customer orders 1x UPGRADE-PKG-PICO-HX (1 per Pico matrix)·       

  2.  Customer pays for upgrade + all transportation cost to/from ClearCom ·        

  3. Customer sends their unit to either CC-Germany or CC-USA service centre ·        

  4. CC-Germany or CC-USA: modify and upgrade the CUSTOMER’s matrix to HX and ships back to the customer. ·        IF·   

Note

Solution update

Dated

Pico Matrices we made obsolete in 2018 , we no longer have any loan units available as temporary loaners

 IF?? The customer needs a LOAN matrix for the duration of the time their matrix is being upgraded. CC can loan them a Pico (However the customer must send the loan unit back to Clear-Com)- Its not permitted for the customer to keep the LOAN unit.

We will always send their unit back to them

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·       

We do not extend the warranty on the customer's matrix. We only guarantee the parts and workmanship used to upgrade the matrix to HX 

Please note: All ECS Pico matrices manufactured after June 2013 with serial number 01RCxxxx & higher already have the h/w modification. Therefore for those customers they only need to purchase the standard EHX software upgrade.  

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