How do I install and configure the Trilogy Mobile App in the Gateway Editor?

Owned by Graham Balchin
Jun 01, 2018
4 min read

The Trilogy Mobile App software is included as part of the ‘TrilogyV5Setup.exe’ installation file supplied on the CD with the equipment. Before commencing, check that the CD installer version matches he current version of software reported in the Gateway Editor > Help About dialogue as the software may have been updated since the original installation. If the versions are different, contact Trilogy Support and we will supply a link to download the matching installer version.


Each active Mobile App connection will use a SIP IP phone connection audio DSP channel; the Gemini has a total of 32 or 64 DSP channels, depending on the module installed. A number of DSP must be allocated for the Mobile App, depending on the simultaneous connections expected. If for example you allocate 2 DSP channels for IP phone connections, this will allow a maximum total of 2 simultaneously connected Mobile Apps to this Gemini host.

Step-by-step guide:

  1. The Mobile App is a key coded option, so first enter the new key codes for the Gateway Editor and Virtual Panels in Gateway Editor > Setup > Enter Software Keys. If you do not have a key but wish to purchase one please contact Trilogy Sales.

2. Next run the ‘TrilogyV5Setup.exe’ installation file on the PC hosting the Gateway Editor application.

On the “Installation or Configuration” screen choose the ‘Installation’ option.

3. On the selected components screen, check the ‘Virtual Panel Web server’ option.

4. Click ‘Next’ through the remaining screens of the installer.

Once the installation is complete you will see the Virtual Panel Web Server icon  on the system tray. Double click on this to open the Web Server GUI.


5. In the Web Server Setup > Database Settings dialogue, set the Database Supervisor Address to the fixed IP address of the Database Supervisor. The web server is normally installed on the Database Supervisor PC, so this address is usually the fixed IP address of this PC.

6. In the same dialogue, click on the “Web Server” tab and set the Interface to the Database Server IP Address entered in the previous step.

7. Now launch the Gateway Configuration Editor:

Each Virtual Panel will require a SIP connection. In the Enterprise Advanced Editor > SIP Connections page add the number of connections required (and allowed by the license).

8. Next add the Mobile App Virtual Panels in the Host Advanced Editor > Virtual Ports page.

Set the ‘Type’ to ‘Virtual Panel’ and add the 5/8 character name for each.

9. Once the virtual ports are assigned, a Vpan entry will appear in the host tree view, select the virtual panel in the tree view to add keys.

Next open the Host Advanced Editor > SIP Aliases tab.

  • Add a SIP alias for each Mobile App (Vpan). Enter the ‘Server’ IP address for each entry.
  • Under ‘Preferred Codecs’, set Profile 1 to Codec 4 and Profile 2 to Codec 5.
  • In the ‘VP connect’ entry add the virtual port you wish to tie to this SIP aliases.

10. Also in the Host Advanced Editor, select the ‘Audio’ tab.

  • Increment the ‘Min IP Phones’ number to match the number of SIP connections required.
  • Change the audio profile to 4 to match the preferred profile 1 set in the Host Advanced Editor > SIP Aliases page.

11. Save changes, then upload and re-start the configuration on the system.


See 'How to I install the Mobile App' for details on installing the Trilogy Mobile App client on a device.



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