Which panel type do I have and is it compatible with my Trilogy matrix?

During the history of Trilogy manufacturing intercom systems, six generations of panel have been produced to complement the range of Trilogy matrices. The panel series can be identified by the description below and the serial number on the rear of the panel. The 500 series panels are compatible with the earlier and now end of life Commander/Orator matrices the 700 series panels are compatible with the current Gemini/Messenger matrix range.

Later generation panels can be converted between 500 and 700 series types. Depending on the panel type this is either a menu option in the panel, a re-flash of the panel firmware or a hardware modification and a firmware re-flash. Please see the notes on the panel types below for further detail.

First generation 500-3*-14 series panel range.

Description:

This panel type was manufactured in the 1990’s, now end of life. They are 2RU rack mounted 8, 16 and 24 lever key type with a 9wD matrix connection on the rear panel. This panel type can be also identified by its square box enclosure which is approximately 150mm deep.

Compatibility:

These panels are compatible with Commander and Orator matrix systems only.

Diagnostics:

To enter the diagnostic mode, simultaneously press up and drop keys 1 - 4 on the panel. This illuminates all the key LEDs, toggling each switch Up and Down extinguishes the red and yellow LED for the associated switch.

Second Generation 500-3*-30 series panel range.

Description:

These units date back late 1990’s through to the early 2000’s, now end of life. The panel types are 2RU 8, 16 and 24 lever key type, on the rear panel is a 9wD matrix, expansion, GPIO and footswitch connection plus a 15wD providing audio I/O. The panel is approximately 90mm deep including the power supply assembly.

Compatibility:

These panels are compatible with Commander and Orator matrix systems only.

Diagnostics:

None available, the processor on board does not have any spare capacity to support this feature.

Third Generation 700/500-3/4*-50 series panel range.

Description:

The panel 2RU 16 and 24 lever key types are current and still in production, the 10 key 1RU with or without LED display are now end of life. The panel type can be identified by the -50 series part number and the rear panel has an RJ45 matrix, RJ45 expansion, a 9wD GPIO and footswitch connection and a 15wD which provides audio I/O.

Compatibility:

Can be converted between 700 series (Gemini/Messenger) and 500 series (Commander/Orator) type. Requires a hardware modification and re-flash of the panel firmware. Panels need to be returned to Trilogy for the conversion, please contact Trilogy Sales for further information.

Diagnostics:

If the panel is not connected to a matrix, hold the assign key UPWARDS and at the same time press key 1 DOWN.

If the panel is connected to the matrix Press the 'Assign/Shift' key UPWARDS. The Assign indicator will now flash. Choose the key you wish to reassign by pressing DOWN on that key. The red and yellow tally indicators will now flash simultaneously. On the display select the '^' option by rotating the panel rotary encoder 2 clicks back. Selecting this option enters the diagnostic mode. Once in diagnostic screen you can test the LCD for pixel faults, test the Keys and LEDs, test the RENs and trigger and read the two panel GPIOs.

Fourth Generation 700-31-0*/ 500-31-6* and 700-41-0* /500-41-6* series panel range.

Description:

These units are current and in production. The -31 is a 2RU 16 lever key panel and the -41 is an 8 lever key Desktop panel. On the rear panel the Desktop and the 2RU 16 key has only the RJ45 matrix connector (no expansion support). The 16 key panel has a 9wD GPIO and footswitch connection plus a 15wD which provides audio I/O.

Compatibility:

Can be converted between 700 series (Gemini/Messenger) and 500 series (Commander/Orator) type. Requires a re-flash of the panel firmware. Panels need to be returned to Trilogy for the conversion, please contact Trilogy Sales for further information.

Diagnostics:

If the panel is not connected to the matrix, to enter the diagnostics for either the 700 or 500 series panel, disconnect the mains power to the panel, hold switch 5 UP, 6 DOWN and 7 UP whilst re-powering. This will enter the diagnostic mode, with the cut switch selected the key press will write '12345' on the display for each key press, with the cut off it will write five solid blocks. The panel encoder will cycle the panel LEDs in order, thus this checks the encoder and the LEDs are ok. With the Cut switch pressed the assign and shift switches action the local panel GPO1 and GPO2 respectively.

Fifth Generation 700/500-33-0*, 700/500-45-0*and 700/500-46-0* series panel range.

Description:

The 700/500-33-01 2RU 32 lever key panel is current and in production. The 700/500-45 1RU 8 key push button and 700/500-46 1RU 10 key push button panels are now end of life. Can be identified as they have an RJ45 matrix and RJ45 expansion connection at the rear with a 9wD GPIO and footswitch connection plus a 15wD which provides audio I/O.

Compatibility:

Can be converted between 700 series (Gemini/Messenger) and 500 series (Commander/Orator) type. Requires a re-flash of the panel firmware. Panels need to be returned to Trilogy for the conversion, please contact Trilogy Sales for further information.

Diagnostics:

To enter the diagnostics menu, hold the assign key UP and at the same time ROTATE the volume control. The panel now enters the audio set-up menu. Use the shift key to step through the menu layers until the 'DISPL STORE' option appears, the 2nd key is blank and pressing this key enters the diagnostic hidden menu. The diagnostic menu has 2 pages, accessed by the shift key, from this sub menu you can access the Keys, LEDs, RENs, LCDs and GPIOs test pages.

Set-up page 1 > Panel Cut switch set up:

LSCut - ON / OFF (Loudspeaker Cut) if set to ON the audio to panel LS is cut when the panel cut switch is active. If the panel is Gemini/Messenger type, this function is set by the matrix and overrides the setting in the panel.

HSCut - ON / OFF (Headset Cut) if set to ON the audio to panel headset ears are cut when the panel cut switch is active. If the panel is Gemini/Messenger type, this function is set by the matrix and overrides the setting in the panel.

M Cut - ON / OFF (Microphone Cut) if set to ON the audio from both panel mic and headset mic is cut when the panel cut switch is active. If the panel is Gemini/Messenger type, this function is set by the matrix and overrides the setting in the panel.

M chg – ON / OFF (Panel to Headset Mic Changeover) if set to ON the audio from the panel mic is cut and the headset mic is enabled (changeover). If the panel is Gemini/Messenger type, this function is set by the matrix and overrides the setting in the panel.

Set-up page 2 > Audio gain settings:

HS G – (Headset Ear Gain) Sets audio level to the headset earpiece.

HSMiG – (Headset Mic Gain) Sets the audio level from the headset mic.

S/T L – (Side-tone Left) sets the level of side-tone in the headset left ear.

S/T R – (Side-tone Right) sets the level of side-tone in the headset right ear.

Set-up page 3 > Audio gain setting continues:

MtrxL – (Matrix In Left) sets the audio level from the matrix to the headset left ear and the panel LS.

MtrxR – (Matrix In Right) sets the audio level from the matrix to the headset right ear and the panel LS.

Aux L – (Aux In Left) sets the audio level of the aux input to the headset left ear and the panel LS.

Aux R – (Aux In Right) sets the audio level of the aux input to the headset right ear and the panel LS.

Set-up page 4 > Audio gain setting continues:

Vol – (Volume control) sets the default level on the panel volume control when the panel is booted.

Mic G – (Mic Gain) sets panel Mic gain. This function is set by the matrix and overrides the setting in the panel.

LSHld – (Loudspeaker Hold-Off) when set to ON the front panel volume control minimum setting still allows audio to be heard. This function is set by the matrix and overrides the setting in the panel.

Set-up page 5 > Miscellaneous:

DISPL – (Display) sets the display brightness.

TEST - Enters the panel diagnostics for LED, LCD, Keys, Logic and REN tests, plus the menu for reprogramming the panel firmware.

STORE – Select to save changes made to in the set-up menu.

Sixth Generation 700/500-47-0*, 700/500-37-0* 700/500-38-** series panel range.

Description:

The 500/700-47-0* 2RU 30 button touch panel, 500/700-37-0* Desktop 20 button touch panel and 700/500-38-** 1RU 10 lever key panel is current and in production. Can be identified as the rear panel has three RJ45 connections, an Ethernet port for IP connection a matrix RJ45 and expansion RJ45 connection with a 9wD GPIO and footswitch connection plus a 15wD which provides audio I/O.

Compatibility:

Can be converted between 700 series (Gemini/Messenger) and 500 series (Commander/Orator) type by entering the panel Set-Up>Misc>Panel Type page. Also for correct data termination when connecting the panel via the matrix RJ45 (not IP) select the slide switch on the rear panel between the Matrix and Expansion RJ45s. Set the switch to the ‘M’ position when connecting the panel to a Gemini/Messenger system and the ‘C’ position when connecting the panel to a Commander/Orator system.

Diagnostics:

To enter the Set-up menu, PRESS the ‘Mode’ button down and at the same time ROTATE the front panel rotary encoder. The Setup menu will now be displayed on the right-hand display.