I think I have corrupted the Gateway Editor install, what are the recovery steps?

Owned by Graham Balchin
Last updated: May 21, 2018
2 min read

If the Gateway Editor installation appears corrupted, possibly due to a power outage on the PC, the recommended recovery process is to re-install the Gateway Editor and Database Supervisor software on the PC.

Step-by-step guide

Before you start, you will first need the following three items from the current server PC:  


  • The latest *.trilogy configuration file.
  • The Gateway Editor Key code. This is on the inside cover of the Installation CD supplied with the system. Alternatively, you can note it from Help > About > Licence Keys in your current (old) installation.
  • The Trilogy software installation file 'TrilogyV5Setup.exe' for currently installed version on the system. The installation software is in the C:\Trilogy\Installation Files folder on the PC currently operating as the server. Check the Help > About screen of the Gateway editor to confirm the versions match. If the installer version is different contact Trilogy support for the matching install version.



 1.  Next run ‘Trilogy uninstall’ from the Trilogy folder in the Start menu.


 2.  Click next to continue. You will be prompted with an option to “Delete the application data”: do not select this option. If this box is checked you will need to re-enter a key code when the editor is first launched. Click ‘Uninstall’ and then ‘Finish’ when the uninstaller completes.

3.  On completion of the uninstall, run the 'TrilogyV5Setup.exe' for currently installed version on the system. On the ‘Quick or Customised Upgrade’ screen choose ‘Customised’. On selected components choose ‘Configuration Editor’, ‘Database Supervisor’ and ‘Gemini Software’ only. The only exception is if you are using the Virtual Panel or USB box options, in which case check these options also.

4.  Click “Next” through the remaining screens to complete the install.


Once the install is finished launch the Gateway Editor and from the File > Load menu load the configuration file. If the file loads without errors then the Gateway Editor has now been restored.



Copyright, Trilogy Communications.
---------------
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent.