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How to Download Diagnostics / Snapshots / Support files for Clear-Com products

How to Download Diagnostics / Snapshots / Support files for Clear-Com products

Select your system below and follow the linked instructions or watch the video to download the diagnostics log or report.

System

Video Guide / Link

System

Video Guide / Link

 

 

 

 

Matrix / Eclipse

EHX Diagnostic Download.mp4

EHX: How to Save Diagnostic report

 

 

 

 

 

E-IPA

E-IPA Diagnostic Support Window.mp4

 

 

 

 

Arcadia

Arcadia Diagnostic Logs Support Download v2.mp4

Arcadia: How to download logs from Arcadia

 

 

LQ

HelixNet

IP Transceiver 1.9 Ghz

Edge Transceiver

 

LQ Diagnostic Log Support Download.mov

How to grab a CCM Snapshot

 

 

 

 

FSII Base II

FSII Base II Diagnostic Log Support Download.mov

What is the difference between the FSII Base II event log and snapshot

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