Matrix: IP TCVR Antenna with DECT Sync shows No Signal

Matrix: IP TCVR Antenna with DECT Sync shows No Signal

If you have an IP -TCVR issue where DECT sync shows No Signal as in the picture below:

This happens when the Antenna Firmware is incompatible with E-IPA and the Matrix Rack code firmware. Check the Matrix firmware report for the correct EHX setup release version in your Matrix.

image-20260508-141217.png

 

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT


This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..


The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.