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Matrix: Customer not able to enter matrix passcode

Matrix: Customer not able to enter matrix passcode

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I have purchased a new matrix passcode but when I enter the code it is not taking

The passcode was delivered to me via email

 

 

Solution :

Please ask the customer to do the following points:

  1. Change one digit in the passcode and perform a download? The matrix should log a bad passcode in the event log.

  2. Then delete the entire passcode code from EHX.

  3. Save the map.

  4. Download.

  5. Re-enter the code by copying and pasting from the Generated Passcode email , not typing it manually.

 6. Save and download

  1. Also check they are not downloading to the wrong memory bank on the CPU, it should be bank 1.

 

 

 

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