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EQUIP: SPECIAL NOTE - FACTORY RESET OF EQUIP BASE

EQUIP: SPECIAL NOTE - FACTORY RESET OF EQUIP BASE

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Jul 29, 2026

This issue has now been resolved in EQUIP firmware version V3.00.15

Please email us at support@clearcom.com if you require the upgrade files

 

 

Mar 9, 2026

This solution has an unknown shelf-life as Clear-Com is working to fix this bug. To find out if this bug has been fixed and what version you should go to, please email us at support@clearcom.com

An issue has been identified with the Equip base station when doing a factory reset. In certain units, when a factory reset is pushed, it will revert from the region that it was purchased for to a worldwide setting, which will dramatically decrease the amount of available wireless channels from 25 to 8.

If you are needing to do a factory reset of your system, please reach out to Clear-Com Technical Support first to find out if an upgrade is available that fixes this issue.

 

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