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Matrix: E-IPA SIP not working

Matrix: E-IPA SIP not working

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Using EHX v14.1

customer installed and configured SIP on his E-IPA card

however the line is not connecting or showing as green in the Card/Ports screen

They are getting this error “Awaiting SIP Engine”

 

image-20251017-130000.png

This is a result that the IPA card has not fully booted up the SIP service

solution

(a) Try changing the SIP login credentials on a SIP port , by changing the user name or password from good to bad (download) and back to good (download)

the download (apply changes) will force the SIP service to re-start and you should then see active green connections

(b) Try deleting the SIP account and remaking it

(c) Try re-seating the IPA card or pin reset the IPA card

 

image-20251017-131405.png

 

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