GEN-IC: How to manage intermittent / choppy audio

Intermittent or choppy audio could be a sign of a bad network connection or excessive jitter

If you experience audio issues when using GEN-IC look at the following

1. Moving the GEN-IC server location to be closer to the end point users (LQ, Agent-IC , Station IC)

This will reduce the overall network latency and travel time between the GEN-IC instance and the end point . Gen-IC servers are located in all the major regions of the around the world

2. Adjust the network quality setting on the end point device LQs, Agent -IC and Station-IC

Example LQ

 

Open

• High - LAN mode

• Balanced - LAN / WAN mode

• Low - Internet mode

Example Station IC

 

Open

• High - LAN mode

• Balanced - LAN / WAN mode

• Low - Internet mode

 

3. Link GEN-IC instances together

if you have several different Station IC / Agent IC / LQ working internationally you can look to deploy GEN-IC instances near to the users to reduce the overall network latency to the local users

Open

A GEN-IC linked set is made of 6 devices

 You could spin up GEN-IC instance Asia and have another instance in Europe

The 2x GEN-IC’s would talk to each other and the LQs would talk to their nearest GEN-IC

 This would give you

2x LQs linked to the Asia Gen IC ( = 3 devices)

2x LQ linked to the Europe Gen IC ( =3 devices)