To obtain the Support Information, please follow these steps:

1. Overview

2. Host Device

3. Tools

4. Support

5. Support Info

Open

Important Note for Arcadia Support Info:

In the event of a crash with a "Critical system failed" message, please follow these instructions carefully.

When this occurs, do not take any action. Wait patiently for Arcadia to reboot on its own. Do not power down Arcadia, as doing so will result in the loss of log information critical system error, making it impossible for us to determine the cause of the crash.

Another important point:

When the Arcadia system reboots automatically, please refrain from performing a power recycle from the front menu for the Arcadia, as this will lead to the deletion of log files from the snapshot.

So the question is how to check that we have the crucial critical system failed info we need in the logs?

The answer for this is to check the log zip has the following two important files are included the logs.

*watcgdogTimeoutSnapshot.zip*

watcgdogTimeoutSnapshot_sit1.zip

Refer to the information below on how to access the two important log files from the zip file.

Open

Alternative Method to Access Arcadia Support Information:

To retrieve the Arcadia Support Info, connect a USB device to the front of the Arcadia and follow the setup instructions provided.

Open