Choppy audio after upgrade on HMS-4x with HBP-2X

By Stevan Dupree
  • Under Review

    • Had an issue when upgrading our system to this firmware version (v4.5.46). Pretty straightforward system. HMS-4X with (20) HBP - 2X beltpacks. All beltpacks run over XLR cable. All beltpack users audio was extremely choppy, like extreme packet loss. I looked at the diagnostics and there was 5 - 7% collision on both powerlines with 0% errors. I tried several different things (replacing long runs of XLR, rebooting base, etc). No change. As a last ditch effort, I reverted back to the previous firmware (4.4.22.0). After the downgrade, everything was fine. No audio loss. Collision rates under 1%.

    Backtracking to previous version is the work around.

     

    CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

    This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

    The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.