Matrix: How to Get EHX Event log From Version EHX V13.x.x.x.x
Go to your PC, Windows Driver:C:\Users\ xxxx UserName\AppData\Roaming\Clearcom\Eclipse Configuration System\logs
C:|\ Users > UserName > AppData > Roaming > Clearcom > Eclipse Configuration System > logs.
The logs shown will be current and historical logs.
In EHX, when you click on the save diagnostic zip button. All historical are gathered and merged into one file
Example:
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