Matrix: How to Get EHX Event log From Version EHX V13.x.x.x.x

Go to your PC, Windows Driver:C:\Users\ xxxx UserName\AppData\Roaming\Clearcom\Eclipse Configuration System\logs

C:|\ Users > UserName > AppData > Roaming > Clearcom > Eclipse Configuration System > logs.

 

The logs shown will be current and historical logs.

In EHX, when you click on the save diagnostic zip button. All historical are gathered and merged into one file

 

 

Example:

image-20241119-153949.png

 

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