• APPROVED

    • Arcadia(FSE-BASE) : no event logs are shown

    Owned by Paul.Wu@Clearcom.com
    Last updated: Nov 22, 2024 by ernie addow
    1 min read

    I am trying to log at the event log messages on my Arcadia system, however no messages appear

     

    Solution: Try to Sync the internal clock of Arcadia first, then check whether the logs is working

    Status-overview-host device-tools-Sync Clock.

    图片-20240929-074123.png

    If Clear-Com tech support request a log file from you in order to help resolve an issue

    Please do not export the EVENT log messages as this only provides the current data. Instead please download the Support info files

    see Arcadia: How to get a logs an Arcadia

    CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

    This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

    The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.