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Video - Gen-IC Partner Training

Video - Gen-IC Partner Training

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    • This video is designed for Partners who want to learn more about how to set up Gen-IC Instances for their customers within Clear-Com's virtual intercom management software, SkyPort. Here's what you'll learn:

    📝 Note: This video is not intended for end-users who simply need to use Gen-IC and don’t have an account set up yet. You will need to speak with your authorized Clear-Com partner or send an email to genicsupport@clearcom.com for more information.

     

    https://youtu.be/dFDqkI7SUH0

     What is in this video:

    ✅ Understanding Gen-IC: We'll explain what Gen-IC is and how it functions as the virtual intercom platform within the cloud.

    ✅ SkyPort Management: We'll delve into SkyPort, the online portal that connects virtual clients, hardware, billing, and allows you to manage all your customer instances.

    ✅ Setting Up Gen-IC Instances: Learn how to create Gen-IC instances within SkyPort, including assigning unique identifiers, choosing deployment targets, and assigning workspaces.

    ✅ Workspace Management: Discover how to create workspaces within SkyPort and assign user access levels (Owner, Admin) for your customers.

    ✅ Troubleshooting and Support: We'll cover some basic troubleshooting steps you can take to assist your customers, and when to escalate to Clear-Com's technical support.

    If you are a Clear-Com partner who wishes to sign up to sell Gen-IC, follow this link.

    Gen-IC Online Manual: https://www.clearcom.com/downloadcenter/manuals/Gen-IC_Online_Manual/Content/Home.htm

    🌐 Visit the Gen-IC Product Page: https://www.clearcom.com/Products/Products-By-Name/Gen-IC

    🎧 Contact Support: genicsupport@clearcom.com

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