EHX PC and Matrix is on a different VLAN on the same switch and it is:

1. Not being discovered on Layout Page

2. Added manually but greyed out on the Layout Page

3. Possible to retrieve map and see event log status

4. Possible to apply map to matrix

5. Possible to ping the matrix frame IP address

6. Checked that all Windows Defender firewall settings are in place and current EHX software has been allowed

If your network setup requires the EHX PC and Matrix to sit in a different VLAN, you will need to set:

1. IPv4 routing > Enabled

2. UDP Relay/ IP Helper Configuration

3. Ensure that each VLAN has its own interface IP set up and the required ports assigned to the VLAN.

For e.g. on a Cisco SG350X:

Open

Set IPv4 Routing > Enabled

Open

Configuring UDP Relay Table

Please consider carefully when setting up networks with routing required across VLANs.

For more info, please refer to:

AoIP (Audio over IP) - Requirements, Recommendations and Solutions

AES67 Requirements and Recommendations

Minimal Clear-Com Port Requirements

You can also use a command in your Network router called IP Helper

“IP Broadcast Helper

UDP broadcasts stop at the edge of the local network. This can be a problem under some circumstances.

For example, if a server is relocated to a different network, but it needs to receive UDP broadcasts from clients, which are not being relocated.

IP Broadcast Helper can solve this problem by forwarding UDP broadcasts to a list of destination IPv4 addresses.

IP Broadcast Helper is a form of static addressing that uses directed broadcasts to forward local and all-nets broadcasts to desired destinations within the internetwork.”

see UDP Helper Address

or search for the associated “IP helper “ command on your router

https://www.cisco.com/c/en/us/td/docs/ios-xml/ios/ipaddr_dhcp/configuration/15-sy/dhcp-15-sy-book/dhcp-relay-agent.html

https://documentation.extremenetworks.com/200_commands/GUID-861CD5AB-48EB-42F9-A86E-44ABC7B61F81.shtml