What level of access does Clear-Com have to Gen-IC instance without end user or partner intervention?

Owned by Justin Emge, created
Last updated: Jun 25, 2024 by KARI EYTHORSSON
1 min read

Subject

What level of access does Clear-Com have to Gen-IC instance without end user or partner intervention?

Description/Additional Context

If calling Clear-Com Technical Support for assistance, the Support Engineer might need access to the Gen-IC instance. What level of access does Clear-Com Support have?

Solution

Clear-Com Technical Support is not able to access Gen-IC instance without prior approval from a customer or partner. This is done for privacy and security reasons. To give Clear-Com Support access to your instance, you will need to use one of the following two options:

  1. Do a remote session with the user’s computer using something like TeamViewer or RemotePC

  2. Give the Clear-Com Technical Support Engineer access by adding them as a Workspace Admin

To give access as a Workspace Admin, follow this link.

Platform

SkyPort

Public or Internal

Public Article

Support or Engineering Solution

Solution for Support

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