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EHX: AgentIC on iPhone not connecting to IPA

EHX: AgentIC on iPhone not connecting to IPA

Some customers using iPhones models XR, 11 and 12, running IOS 16.1 have reported issues with AgentIC not connecting when using LTE/5G networks. Android phones have no issues

 SOLUTION: After upgrading the phones to IOS 16.2, the issue was fixed. The issue may be related to the conversion of IP v4 traffic into IP v6.

 

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