Agent-IC License Duration
This provides information on duration of Agent-IC licenses for Eclipse and LQ and is current as of 2025Q3.
If you need to purchase, contact your Clear-Com Sales Representative or email our corporate office support@clearcom.com
Background
Clear-Com has sold Virtual Client (Agent-IC and Station-IC) licenses for Eclipse and LQ systems in two different ways;
Permanent / Perpetuity Licenses
Permanent licenses are sold under the part numbers:
Agent-IC-HX
Allow 1 Agent-IC to connect to an Eclipse-HX with an E-IPA/IVC card with an available port
Station-IC-HX
Allow 1 Station-IC to connect to an Eclipse-HX with an E-IPA/IVC card with an available port
Virtual-IC-LQ & Virtual-IC8-LQ (NEW in 2025)
Allow use of 1 or 8 Virtual Clients (Agent-IC or Station-IC) to connect to LQ
Previously the following prermanent license have been sold under following part numbers:
Agent-IC
Agent-IC-LQ
Agent-IC8-LQ
These licenses are and will continue to be considered to be Permanent / Perpetuity licenses for the major version of Virtual Client and are covered under Clear-Com’s standard support terms as long as the product is supported by Clear-Com.
Subscription Licenses for Agent-IC were sold between 2020Q3 and 2025Q2 and are discontinued from new sales as of 2025Q3.
Subscription licenses sold the application and first year of support for Agent-IC (with part numbers; A-IC-HX-1Y, A-IC-HX8-1Y, A-IC-LQ-1Y, A-IC-LQ8-1Y) on the various third-party hardware and operating systems used.
The support was then extended (with part numbers; A-IC-HX-ADD1Y, A-IC-HX8-ADD1Y, A-IC-LQ-ADD1Y, A-IC-LQ8-ADD1Y) for as many years, one-by-one or by purchasing multiple years in one purchase.
The purpose of the migration to Subscription licenses is to provide additional ongoing software support for the third party platforms which Agent-IC operates on and are ever-evolving with annual Operating System and Hardware updates which are out of Clear-Com’s control.
Existing Subscription Licenses purchased before the end of July 1st 2025 are perpetually extended.
Agent-IC Subscription License Duration
This section refers to licensed products that have been discontinued from sales as of July 1st 2025.
Subscription licenses are valid for the duration of the Initiation license and any Extension (additional years) that may have been purchased up-front or over time. Validity of the Agent-IC license starts at the date the license is invoiced by Clear-Com and shipped (via shipment or email). The license validity can be extended to provide allowance for the license to be shipped to and get applied by the customer.
For situations that require specific activation dates due to scheduled commissioning etc please contact your regional sales manager and ensure such information is included on the Purchase Order and corresponding Clear-Com Sales Order.
Unlike Agent-IC, Station-IC Subscription License duration is initiated when the customer applies the license to the computer running Station-IC. This article applies to Agent-IC ONLY.
Future Developments
Subscription licenses, their delivery, management etc. should be expected to further develop in the future with advanced and easy-to-use solutions, automated renewals and reports.
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