Matrix: Custom Matrix event log message VSM, HCI incoming message

Matrix: Custom Matrix event log message VSM, HCI incoming message

There is a command for Eclipse matrices that you can be use to see which HCI messages are coming to / from the Eclipse matrix  Go the ECS software Select Diagnostics> Event Log from the left hand side

Select the play button in the top right of the screen Select Request Info >  Custom command

custom command 111.1

  • Enter 111 as the message code

  • For parameter 1, enter 1 (enable);    0 (disable)
    This will turn on HCI debugging in the rack. It will be quite verbose so it will flood the event log but you will be able to see what messages are being sent.

 

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