/
ICON: Agent IC not working when connecting to a channel with parentheses ( )

ICON: Agent IC not working when connecting to a channel with parentheses ( )

Owned by Administrator
Apr 06, 2019
When I connect my Agent IC to my LQ unit the system stops working 

Solution
After checking your setup we noticed that your channel names where using parentheses ( )
Just replace your parentheses ( ) with brackets [ ] in the name of your channels

Note:
1) Agent IC ver 2.2 fixes this problem
2) The same problem can occur on Agent IC clients contented to an Eclipse -HX matrix

Related content

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.