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Matrix: Does the audio come back if a take a phone call whilst using Agent IC

Matrix: Does the audio come back if a take a phone call whilst using Agent IC

Apr 06, 2019
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Customer Question
" If a phone call comes through while using the app and the call is answered, on return to the app after the call is finished there is no audio, even though the app says it is still connected.
Would you please advise how to resolve this issue, and give your advice in general on how best to deal with phone calls while the app is in use?"
Solution
After the phone call is ended the Agent IC audio sound comes back instantly.
Note if you use another Audio Application (You-Tube, Skype, ITunes,) it won't and this is by design. You have to bring the Agent IC App back into foreground.
But, if you control the audio app while the application is in the foreground (using the notification bar) then you may have to unmute.

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