Matrix: I want to route audio (indent tone or welcome message) to incoming telephone callers
When a caller rings in on a TEL-14 and it auto-answers rather than listen to silence while waiting for the MCR / studio operator to press a key to talk to the incoming caller I would like them to hear some kind of greeting message or line ident
Answer: In ECS set the TEL-14 to port o become a Global (or local) IFB destination and set the greeting message / line ident port as a source to the TEL-14.Note: if you set the TEL-14 application mode to "Telephone IFB" then the IFB settings are done automatically for you in ECS
Now when the TEL-14 unit auto answers the incoming call after 2-4 rings the incoming caller will hear the greeting message or line ident. As soon as the MCR / studio operator presses their key to talk to the incoming caller the greeting message or line ident will be cut.
The MCR / Studio operator can be notified of an incoming telephone caller by setting the TEL-14 port off hook tally indicator
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.