Service: How does Clear-Com support its customers
Tech Support
1st Level Support- is managed by our local distributors. (worldwide)
2nd Level Support (1st level escalation)- managed through our Tech Support teams who are located in USA, EMEA and APAC
3rd Level Support (2nd Level escalation) - is managed by our Application Engineering teams who are located in USA, EMEA and APAC. This will include onsite escalation support.
Commissioning and Training- is also carried out by our local distributors or by Clear-Com Application Engineering teams who are located in USA, EMEA and APAC
Repairs and Servicing : Repairs- are carried out by our centralized service centers who are located in USA, EMEA and APAC.
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