Service: How does Clear-Com support its customers
Tech Support
1st Level Support- is managed by our local distributors. (worldwide)
2nd Level Support (1st level escalation)- managed through our Tech Support teams who are located in USA, EMEA and APAC
3rd Level Support (2nd Level escalation) - is managed by our Application Engineering teams who are located in USA, EMEA and APAC. This will include onsite escalation support.
Commissioning and Training- is also carried out by our local distributors or by Clear-Com Application Engineering teams who are located in USA, EMEA and APAC
Repairs and Servicing : Repairs- are carried out by our centralized service centers who are located in USA, EMEA and APAC.
You can always find more information on a product by visiting our website www.clearcom.com
For technical support please contact a) Your local Clear-Com dealer b) visit our website for your local Clear-Com technical support office
Pricing, Availability, Order Progress, Spare Parts, Product Issues and Shipping Issues:
Technical Support
North, Central & South America
Hours: 8:00am – 5:00pm US Pacific Time
Tel: +1.510.337.6600 or 1.800.462 HELP (4357)
Email: Support@clearcom.com
Locations: United States
Europe, Middle East & Africa
Hours: 8:00am – 8:00pm CET
Tel: +44 1223 815027 or +49 40 853 999 700
Email: TechnicalSupportEMEA@clearcom.com
Locations: Germany
Asia Pacific
Hours: 8:30am – 5:00pm SGT
Tel: +1.510.337.6600
Email: Support@clearcom.com
Locations: Singapore
China
Hours: 8:30am – 5:00pm SGT
Email: Support@clearcom.com
Locations: China
Repair Services
North, Central & South America | UK & Europe
| Asia Pacific |
|---|---|---|
Americas Hours: 8:00am – 5:00pm US Pacific Time Email: Repair@clearcom.com
| Europe Hours: 8:00am – 8:00pm CET Email: TechnicalSupportEMEA@clearcom.com or clearcom@sertronics.de | APAC Hours: 8:30am – 6:00pm SGT (Weekdays) Email: service@enepl.com.sg
China Hours: 8:30am – 5:30pm CST Email: lin.lu@isservice.com.cn |
For web-based bookings and repairs in Americas please click on the following link Online USA repair booking
| For web-based bookings and repairs in Europe, please click on the following link and have your client name and password ready. Online EMEA Repair booking |
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| UK, Middle East & Africa repairs Email @RepairsUK Clearcom Location: Kingsclere UK For web-based bookings and repairs in UK, Middle East & Africa , please click on the following link UK, Middle East & Africa Customer WEB FORM https://forms.office.com/r/LtCrXrDMLC
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