Concert: How do I update the license key on the Concert EMS Server?
Question: I currently have Concert Server version 2.5.0 installed on my server PC with a license key that allows 10 user limit.
I want to upgrade to a 25 user limit license key. How do I get the new license key and do I have to re-install the EMS server software on the server PC?
Answer: You will need to supply Clear-Com sales the current serial number from the EMS License page of the server install and pay for a new license key. Clear-Com will send you a new license key that corresponds to the serial number from the EMS server, simply type in the new license key and press the submit button to update the server software. The user limit should now reflect the new user limit purchased. No need to re-install the server software.
I want to upgrade to a 25 user limit license key. How do I get the new license key and do I have to re-install the EMS server software on the server PC?
Answer: You will need to supply Clear-Com sales the current serial number from the EMS License page of the server install and pay for a new license key. Clear-Com will send you a new license key that corresponds to the serial number from the EMS server, simply type in the new license key and press the submit button to update the server software. The user limit should now reflect the new user limit purchased. No need to re-install the server software.
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.