/
Helixnet: Program input is bleeding back into 4-wire module audio output

Helixnet: Program input is bleeding back into 4-wire module audio output

Apr 06, 2019

Question:  I have 2 Helixnet base stations that are attached to an Eclipse Median frame via 4-wire modules in the Helixnet base station and mixed together via virtual party-lines in the Eclipse frame.  Program is routed to both Helixnet base stations, when I route program to a specific Helixnet channel the audio adjustment control on the HBP-2X beltpack doesn't fully mute the program audio feed and the program audio feed is bleeding back into the Eclipse party-lines.  What can I adjust to get rid of the program feed back into the Eclipse party-lines?
Answer:  Check the Helixnet base station menus, it is quite possible that the 4-wire module program output is set to "UNMUTED" as the default option.  On the base station press the MENU button:
On the left most scroll knob / display select "MODULE SETTINGS"
On the next scroll knob / display select the slot(s) that contain the 4-wire module(s)
On the next scroll knob / display select "PROGRAM OUTPUT"
From the last scroll knob / display the following options should appear:  "UNMUTE" and "MUTE"
select "MUTE" and press the scroll knob in to verify the selection
The Program Audio is now only routed to HBP-2X beltpack channels that have been set to hear program audio.  No Program audio is routed to the 4-wire outputs and the program audio is now able to be fully muted at the beltpack with the thumb wheel control. 

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.