ICON: LQ is registered to a SIP server but cannot dial out and shows not acceptable connection

Owned by Administrator
Apr 06, 2019
1 min read
One of the most common problems with SIP telephone calls is that the two end devices (phones) do not support or use the same audio codecs. This will often result in the call being rejected

Please check the online SIP account can support LQ codecs.LQ uses the following codecs G711u/A law and G722

You can use a 3rd party PC SIP client app and select codec G.711u/A law (sometimes know as PCM u/A law) and connect to the same SIP extn number as the LQ and try making to calls for testing if you are experiencing problems 

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.