Matrix: Why does my RLY-6 not work even though it's connected properly with online LED's flashing?

1. If you have a GPI-6 configured but not connected even though you are connecting direct to the RLY-6 unit the fact that the GPI-6 is in the config will stop the RLY-6 from working.
2. When using an IMF-3 frame the GPI-6 cable should be connected first to the matrix GPI data connector before connecting any RLY-6 cards.

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