/
IP Products: Concert Client won't log in successfully

IP Products: Concert Client won't log in successfully

Apr 06, 2019

Question:  I have an Eclipse HX frame with a Concert server that is licensed for 5 users, working well but I recently installed a client on a desktop PC and have tried to log in using one of my existing client licenses, but it won't let me log in.  The log in fails and opens the client configuration screen devices tab. 
Answer: If the PC doesn't have a built in mic or speaker the client won't let you log in.  Install a USB headset and see if the issue resolves itself. 

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT

This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..

The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.