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Helixnet: HMS-4X stuck on "Loading..."

Helixnet: HMS-4X stuck on "Loading..."

Apr 06, 2019

"Linking" multiple base stations using either a Ethernet "Linking Module" or Fiber "Linking Module" is fairly straight forward. 
However if you power off and break the link (remove the cable/fiber) then power back on again you will see a constant "Loading..." message. 
Don't worry!!! This message means that the system showing the "Loading..." message is looking for the primary host that it was previously linked to. If you connect the linked cable or fiber strand back to the "Linking Module" wait a bit the connection will come back with the proper Keysets.
"Why is this happening...?" you may ask. Well, since you have Enabled the Linking mode on the stations they will "Think" they are still in Linking Mode and trying to load the channel information from the other base station
Alternatively you can go into into the menu of the HMS-4X unit and restore the unit to defaults. This will clear out the linking information and the system will come back as a standalone system

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