Helixnet: How do I send call signal from a Helixnet system to Matrix Panel
You can send call signal to and from a Helixnet system to an Eclipse ECS /EHX system
This will allow Helixnet BP users to press the call button and for the Helixnet port name to show up on the intercom panels on the Matrix or send an audible incoming call signal tone to the intercom panels .
It will also allow intercom panels to send call signal to Helixnet users. The channel button on the Helixnet BP will flash to show incoming call signal
Connect a straight 1:1 CAT5/6 cable between the matrix MVX port and the Helixnet HLI-4W port
Helixnet setup:
Assign the Helixnet 4wire port to one of the Helixnet channels
Eclipse Matrix side
In the card and ports screen set the MVX port type to either CCI-22 or Direct or Helixnet
(if set to direct : set the application mode to Helixnet or party-line )
on the Intercom panel assign a key to talk / listen to the Helixnet port
In the local advanced > preset call screen set a xpt ON between the Helixnet port and the relevant intercom panels or groups
this will send a call signal to the panels in question
if you want the name of the Helixnet port to appear on the reply key of the panel then use the local advanced > preset talk screen instead and set the appropriate xpts ON
This will allow Helixnet BP users to press the call button and for the Helixnet port name to show up on the intercom panels on the Matrix or send an audible incoming call signal tone to the intercom panels .
It will also allow intercom panels to send call signal to Helixnet users. The channel button on the Helixnet BP will flash to show incoming call signal
Connect a straight 1:1 CAT5/6 cable between the matrix MVX port and the Helixnet HLI-4W port
Helixnet setup:
Assign the Helixnet 4wire port to one of the Helixnet channels
Eclipse Matrix side
In the card and ports screen set the MVX port type to either CCI-22 or Direct or Helixnet
(if set to direct : set the application mode to Helixnet or party-line )
on the Intercom panel assign a key to talk / listen to the Helixnet port
In the local advanced > preset call screen set a xpt ON between the Helixnet port and the relevant intercom panels or groups
this will send a call signal to the panels in question
if you want the name of the Helixnet port to appear on the reply key of the panel then use the local advanced > preset talk screen instead and set the appropriate xpts ON
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.