/
Sales: Customer received a non-working equipment (DOA) and needs a replacement immediately, who can they contact?
Sales: Customer received a non-working equipment (DOA) and needs a replacement immediately, who can they contact?
By Administrator
Apr 06, 2019
First, the customer needs to contact Technical Support to confirm that the equipment is indeed not working or perhaps, they are doing something wrong with the installation. Technical Support should issue a case# if it turns out to be a DOA and assign the case to Sales Support Department for RMA process.
, multiple selections available,
Related content
How can I purchase replacement parts for my Clear-Com equipment?
How can I purchase replacement parts for my Clear-Com equipment?
More like this
Service: If I want more information on a product who can I contact?
Service: If I want more information on a product who can I contact?
More like this
Service: How does Clear-Com support its customers
Service: How does Clear-Com support its customers
More like this
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.