Matrix: EHX (all versions) fail to run after Windows 10 Anniversary Update 2016 and Win 7&8 update 2017
Following the recent rollout of the Microsoft Windows 10 (Win 10) anniversary update. There have been a number of field issues reported regarding EHX running on PCs that have been updated with the Windows 10 anniversary update.
On investigation, this Windows update also impacts the FreeSpeak 2 Diagnostics Tool, preventing it from starting up.
A Clear-Com Hot fix tool is available to help those customers that are experiencing problems.
Please attached for details on how to download and install the patched file
- Solution update 12-Sept-16.
a) Please Note the recently released EHX v8.7 already contains this fixed
If you have any issues please contact Clear-Com Tech Support or search our solution finder
keywords : hotfix tool
Installing EHX 8.5.2 and gets an error message. "Object reference not set to an instance of an object."
b) if when starting EHX it crashes and creates a EHXxxx error.saencryptedreport file
or you see this error message - “Object reference not set to an instance of an object."
it is likely you need to apply the hotfix
link to the hotfix: https://clearcom.hosted-by-files.com/product_releases/EHX/hotfix.zip
link to hotfix for other versions of EHX dlls https://clearcom.a2hosted.com/hotfix/index.html
Related content
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.