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Matrix: EHX (all versions) fail to run after Windows 10 Anniversary Update 2016 and Win 7&8 update 2017

Matrix: EHX (all versions) fail to run after Windows 10 Anniversary Update 2016 and Win 7&8 update 2017

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Following the recent rollout of the Microsoft Windows 10 (Win 10) anniversary update. There have been a number of field issues reported regarding EHX running on PCs that have been updated with the Windows 10 anniversary update.

On investigation, this Windows update also impacts the FreeSpeak 2 Diagnostics Tool, preventing it from starting up.
A Clear-Com Hot fix tool is available to help those customers that are experiencing problems.
Please attached for details on how to download and install the patched file

 


- Solution update 12-Sept-16.

a) Please Note the recently released EHX v8.7 already contains this fixed 
If you have any issues please contact Clear-Com Tech Support or search our solution finder
keywords : hotfix tool
Installing EHX 8.5.2 and gets an error message. "Object reference not set to an instance of an object."

b) if when starting EHX it crashes and creates a EHXxxx error.saencryptedreport file

or you see this error message - “Object reference not set to an instance of an object."  

it is likely you need to apply the hotfix

image-20250113-184742.png

 

link to the hotfix: https://clearcom.hosted-by-files.com/product_releases/EHX/hotfix.zip

 

link to hotfix for other versions of EHX dlls https://clearcom.a2hosted.com/hotfix/index.html

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