/
HelixNet: Only 6 of 8 HKB-2X Desktop stations log in via ethernet
HelixNet: Only 6 of 8 HKB-2X Desktop stations log in via ethernet
Question: I have 8 HKB-2X desktop speaker stations connected to my HelixNet HMS-4X base station via Ethernet
PoE switch. All the speaker stations power up but only 5 or 6 actually log in. The base station ethernet module and
the speaker stations are set to DHCP mode. Can you help me?
Answer: The HMS-4X base connected to (8) HKB-2X speaker stations via a PoE switch were operating in DHCP mode,
which basically means the base was trying to assign IP addresses to the connected speaker stations which is the incorrect
mode to operate in. DHCP should only be used if a router / hub is deployed which is capable of assigning IP addresses to
the speaker stations. In this case a dumb Ethernet switch is used, so the users switched to static IP mode on the base and
all the speaker stations (base and eight speaker stations have their own unique IP address in the same subnet). Once they
did that every speaker station logs in successfully.
Connecting in an existing IP network requires planning with your IT department in order to plan the IP addressing scheme.
By default HelixNet Main Station uses automatic IP addressing (DHCP) enabled. In order for that to work properly in an existing
IP network there must be a DHCP server handing out IP addresses. If no DHCP server is found, a Main Station will revert to an
unused link-local address in the 169.254.0.0/16 block.
Through the Networking menu you can disable DHCP and set static IP addresses. When you assign static IP addresses you
need to make sure that the Main Stations you want to link together are part of the same subnet.
PoE switch. All the speaker stations power up but only 5 or 6 actually log in. The base station ethernet module and
the speaker stations are set to DHCP mode. Can you help me?
Answer: The HMS-4X base connected to (8) HKB-2X speaker stations via a PoE switch were operating in DHCP mode,
which basically means the base was trying to assign IP addresses to the connected speaker stations which is the incorrect
mode to operate in. DHCP should only be used if a router / hub is deployed which is capable of assigning IP addresses to
the speaker stations. In this case a dumb Ethernet switch is used, so the users switched to static IP mode on the base and
all the speaker stations (base and eight speaker stations have their own unique IP address in the same subnet). Once they
did that every speaker station logs in successfully.
Connecting in an existing IP network requires planning with your IT department in order to plan the IP addressing scheme.
By default HelixNet Main Station uses automatic IP addressing (DHCP) enabled. In order for that to work properly in an existing
IP network there must be a DHCP server handing out IP addresses. If no DHCP server is found, a Main Station will revert to an
unused link-local address in the 169.254.0.0/16 block.
Through the Networking menu you can disable DHCP and set static IP addresses. When you assign static IP addresses you
need to make sure that the Main Stations you want to link together are part of the same subnet.
, multiple selections available,
Related content
Helixnet: Having Helixnet transmit and receive audio problems when used on DHCP mode
Helixnet: Having Helixnet transmit and receive audio problems when used on DHCP mode
More like this
HelixNet: Do I need to supply IP addresses to each IKB-12 panel connected to an HMS-4X main station?
HelixNet: Do I need to supply IP addresses to each IKB-12 panel connected to an HMS-4X main station?
More like this
HelixNet: How do I pair an HKB-2X speaker station to a HelixNet HMS-4X main station via ethernet?
HelixNet: How do I pair an HKB-2X speaker station to a HelixNet HMS-4X main station via ethernet?
More like this
HelixNet: Procedures for pairing HelixNet Remote Stations / Speaker Stations to HMS-4X main stations
HelixNet: Procedures for pairing HelixNet Remote Stations / Speaker Stations to HMS-4X main stations
More like this
HelixNet: Can HelixNet Main Stations / Remote Main Stations operate on different subnets?
HelixNet: Can HelixNet Main Stations / Remote Main Stations operate on different subnets?
More like this
Helixnet: HKB-2X speaker stations losing configuration
Helixnet: HKB-2X speaker stations losing configuration
More like this
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.