Eclipse: What do the different colors in the Concert Server Dialog screen represent?
Question: I have just setup a Concert Server and I'm now in the process of setting up an Eclipse / IVC-32 card to support Concert Clients. I have opened up the IP Manager screen and initiated an auto discovery to see if the clients show up. The clients all show up as either red colored users or blue colored users. How do I complete the process of getting the clients "on-line" with ECS?
Answer: Click on the discover button (top right) to obtain the server information. If ‘All Partitions’ is selected then all the Concert users known to the server will be listed. Clicking on the down arrow next to ‘All Partition’ will display a list of the partitions and allow a specific partition to be selected.
The Concert users are color coded according to the user status. The possible user codes are described below.
• Blue - Concert user discovered, no configured login IP address or EclipseID or Password.
• Amber - Concert user discovered, configured in ECS to this configuration, but not logged in. This does not indicate whether or not it is configured in the matrix. The configuration of a port using the IP manager screen involves both the drag and drop in the UI and a map download to the matrix.
• Green - Concert user discovered, user is logged in to this configuration.
• Grey - Concert user is discovered, login IP address set to the IP address of another matrix.
• Red - Concert user discovered, user is not in any of the previous categories, may be used by other configuration on same frame IP address or not in use but setup on the current matrix.
Answer: Click on the discover button (top right) to obtain the server information. If ‘All Partitions’ is selected then all the Concert users known to the server will be listed. Clicking on the down arrow next to ‘All Partition’ will display a list of the partitions and allow a specific partition to be selected.
The Concert users are color coded according to the user status. The possible user codes are described below.
• Blue - Concert user discovered, no configured login IP address or EclipseID or Password.
• Amber - Concert user discovered, configured in ECS to this configuration, but not logged in. This does not indicate whether or not it is configured in the matrix. The configuration of a port using the IP manager screen involves both the drag and drop in the UI and a map download to the matrix.
• Green - Concert user discovered, user is logged in to this configuration.
• Grey - Concert user is discovered, login IP address set to the IP address of another matrix.
• Red - Concert user discovered, user is not in any of the previous categories, may be used by other configuration on same frame IP address or not in use but setup on the current matrix.
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.