Matrix: Wrong Map Format seen in ECS when doing downloads

I've run into some problems while trying to program a Median; whenever I try to download a map into the frame, I get this error:Wrong Map Format, expecting 001.005.000.000.001, received 001.005.001.001.000 What am I doing wrong?
 This error message is seen when you have a compatibly problem between the ECS version on the PC and the CPU rack code version.
You should always try to keep the relationship between the ECS version the rack code version as supplied on the CD-ROMThe solution is to use the ECS and Rack code version as supplied on the CD-ROM that came with the matrix.

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