/
Matrix: How can I remotely release a telephone line from a V-Panel?
Matrix: How can I remotely release a telephone line from a V-Panel?
- Administrator
Owned by Administrator
Apr 06, 2019
If an inbound telephone caller accidentally forgets to hang up a call the Eclipse V-Panel can remotely hang up the call in order to free up the telephone line for other outbound or inbound callers. This option is called "Telephone Release". In order to access it from a V-Series panel the user must enable the option in ECS matrix hardware for the specific panel selected, look in the advanced settings column / panel options / remote line release set to "true" check mark.
In order to hang up the telephone line perform the following procedure:
1. Press the V-Panel "Menu" button to access the menu options.
2. Select the "DIAGNOSTIC" menu to access the available menu options (blue outlined menu)
3. Press the "TEL RELEAS" button (red outlined item), this will revert the panel back to the DAK / Key (direct access keys) page.
4. Press the key associated with the TEL-14 interface and this will cause the line to hang up / release.
In order to hang up the telephone line perform the following procedure:
1. Press the V-Panel "Menu" button to access the menu options.
2. Select the "DIAGNOSTIC" menu to access the available menu options (blue outlined menu)
3. Press the "TEL RELEAS" button (red outlined item), this will revert the panel back to the DAK / Key (direct access keys) page.
4. Press the key associated with the TEL-14 interface and this will cause the line to hang up / release.
, multiple selections available,
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.