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Matrix: How do I remotely hang up a telephone call from a V-Panel in ECS 5.1?

Matrix: How do I remotely hang up a telephone call from a V-Panel in ECS 5.1?

Apr 06, 2019
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To hang up an incoming call that has been picked up by a panel on the system the following parameter must be enabled in ECS 5.1: 

  • In Matrix Hardware  / Advanced settings for the V-Panel designated select "Remote Telephone Release" and set it to be true / check mark, then apply change to frame

The V-Panel is now enabled for remote telephone release, this can be accomplished in one of two different ways at the selected panel:

  1. When the call is enabled, go to the TEL-14 key on the V-Panel (this must be a key directly associated with the TEL-14) and press simultaneously the up and down arrow listen level keys, this will cause the key label to change to TEL RELEASE and the line will be dropped.  After a couple of seconds the label name will revert back to the TEL-14 label name.

  2. When the call is enabled, go the menu button on the V-Panel and press it, then select "DIAGNOSTIC" menu key and press it.  then press the key labeled "TEL RELEAS" to hang up the call.  This will also close the menu screen and take the user back to the main page of the V-Panel.

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