Matrix: How are logs managed in EHX?
There has been a change in the way logs are managed from EHX 8.7 and above.
Logs are still stored in the SDF file and the period before being overwritten is set in the App Config file (see solution: Matrix: The Matrix event logs are written to the EHX PC, when ever the user starts the EHX application).
The logs in the SDF file are now swept out every 24 hours and placed in the location: C:\Users\***Username***\AppData\Roaming\Clearcom\EHX Configuration System\logs
These text files are permanently stored and have to be manually deleted if desired. There are two types of logs here. Those labelled dd-mm-yyyy.log are exceptions logs from EHX. An example of an exception in EHX is when a logic maestro macro references anon-existent control and the map fails to build. A dialogue box appears and this is logged as an exception.
The other type of logs, labelled EHX Event Log dd-mm-yy.txt are the matrix event log files. The sweeps occur every 24 hours (approximately) from when EHX is opened and only occur when EHX is open. Furthermore, remember to start event log to ensure logs are being taken.
The daily sweep removes all logs older than x where x is defined by a registry key:
AdmMessagesKeepPeriod
Possible values:
Week
Day
Month
When a save diagnostics zip file is taken, the event log is composed from the SDF file AND all the old logs in the AppData folder.
Note: if you are using EHX client /server mode, then you need to collect the log files from the Server PC
Nov 19, 2024 From V13.1 the SDF database format as been changed to “SQ Lite”.
For Client server : C:\ProgramData\Clearcom\EHX Configuration System\database\13.0\Server: this the path the SQ Lite for all matrices in the layout
For local Client only C:\ProgramData\Clearcom\EHX Configuration System\database\XXX EHX ver # \Client: this the path the SQ Lite
These contain the Event log messages
Related content
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.