Concert: Advanced audio settings in Concert Client
To configure the Audio settings in Advanced mode:
1. In the Client console, either: Select Config > Audio. Click the configuration icon. In the configuration dialog, select Audio.
2. Simple mode is pre-selected. To enter Advanced mode, deselect Simple mode.
3. In Bandwidth Settings, select the appropriate bandwidth (Low, Medium or High).
4. In Options, you can configure the following Quality of Service (QoS) audio settings:
Table Notes:
In most circumstances, we recommend that you keep Echo Cancel enabled. Echo Cancel helps optimize audio quality by reducing noise and cancelling echo (feedback).
However, we would advise disabling Echo Cancel when using:
*Some Active Headsets (headsets with built-in sidetone or noise reduction).
*The Concert Client on a low performance CPU
When Echo Cancel is disabled, the flashing Echo Cancel icon is displayed:
*In the bottom right of the Client console screen.
*At the top of the Intercom Panel.
**Higher settings increase latency but can solve issues with uneven (‘choppy’) audio. Lower settings decrease latency but can cause audio quality issues. The performance level of the PC is also a factor in determining the correct Audio Buffer setting.
1. In the Client console, either: Select Config > Audio. Click the configuration icon. In the configuration dialog, select Audio.
2. Simple mode is pre-selected. To enter Advanced mode, deselect Simple mode.
3. In Bandwidth Settings, select the appropriate bandwidth (Low, Medium or High).
4. In Options, you can configure the following Quality of Service (QoS) audio settings:
Table Notes:
In most circumstances, we recommend that you keep Echo Cancel enabled. Echo Cancel helps optimize audio quality by reducing noise and cancelling echo (feedback).
However, we would advise disabling Echo Cancel when using:
*Some Active Headsets (headsets with built-in sidetone or noise reduction).
*The Concert Client on a low performance CPU
When Echo Cancel is disabled, the flashing Echo Cancel icon is displayed:
*In the bottom right of the Client console screen.
*At the top of the Intercom Panel.
**Higher settings increase latency but can solve issues with uneven (‘choppy’) audio. Lower settings decrease latency but can cause audio quality issues. The performance level of the PC is also a factor in determining the correct Audio Buffer setting.
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided to you by Clear-Com via a question submitted to us by customers like you. If your question wasn’t answered, you need help or you have a recommended solution for our database, please send us an email at support@clearcom.com
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.