Matrix: Where can I see the IP address / Mac address of my E-Dante card?

Question:  We have installed an E-Dante card in our Eclipse frame and before we take it online we need to give the
IP address / MAC address of the device to our IT department.  Where can we get this information, I didn't see any
way to do this in EHX software.
Answer:  The IP address / MAC address can be found easily using the Dante Controller software.  To find a particular
address:
1.  Open the Dante Controller software screen and double click on a Dante device
2.  This will open the "Device View" screen
3.  Click on the "Status" tab
4.  The IP address and MAC address information is now displayed for that device in the Interface section
     (see screenshot below)



In this screenshot the E-Dante card IP / MAC address information is displayed.  The user can also see software and
firmware information for the E-Dante card and Brooklyn adapter module. 

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