A customer claimed that they never received their shipment through UPS, who can they contact?

Owned by Administrator
Apr 06, 2019
1 min read
The customer must contact Sales Support first to verify if the order actually shipped and get the tracking# from the system. Sales Support will then work with Logistics Department for investigation and request for proof of delivery. If the shipment is lost, Logistics will file a lost claim against the carrier. Sales Support need to process a replacement order to the customer.

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