Matrix: EHX 8.8 crashing on launch

Check Windows is up-to-date. 
Apply the CC hotfix tool (note that this may now affect earlier versions of Windows).
Re-install EHX.

 

 

link to hotfix for other versions of EHX dlls https://clearcom.a2hosted.com/hotfix/index.html

 

Related content

CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT


This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..


The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.