We are looking for your help! Please consider sharing your stories, update an old solution or help us with a new one. Follow this link to share!

Clear-Com Solution Finder Home

Solution Finder

All content
Space settings

Clear-Com Main Website
Clear-Com Main Website
This trigger is hidden
Contact Clear-Com
Contact Clear-Com
This trigger is hidden
How-to articles
How-to articles
This trigger is hidden
Troubleshooting articles
Troubleshooting articles
This trigger is hidden

Results will update as you type.

•
Matrix: Eclipse matrix not keeping the configuration when I power off the matrix (battery back up)
•
Matrix: Eclipse frame memory battery lifespan information 2013
•
Matrix: Corruption in NV RAM
•
Matrix: What is the proper CPU card dip switch setup for Eclipse HX Omega / Median frame?
•
Matrix: what is the system port count in EHX V7.0 (or later versions)
•
Matrix: What are the EHX Matrix port Limitations?
•
EHX - Map Build Failed - Data Layer - Script Reference
•
Matrix: How do I wire up the V-Panel logic inputs to a panel switch or foot switch?
•
Matrix: E-Madi64 card reporting excessive phase boundary errors
•
Matrix: MADI phase boundary messages in Eclipse matrix event log
•
How can I convert IVC-32 to IPA using map conversion
•
How to Route Audio Across V-Series Intercom Panel & PC Audio Interface via DB25M Aux Audio Connector
How Do I Add my Eclipse Passcode to the system?
•
Matrix: How do I find the Dongle ID on an Eclipse Frame for passcode generation?
•
When getting an updated Feature Passcode for EHX
•
Matrix: After upgrading a Eclipse CPU card to HX, it shows CS ERR error code on the CPU dot matrix display
•
How to find the Full EHX Version number and the Eclipse Matrix’s Version’s Rack Code Number
•
What is the maximum number of E-IPA cards I can have in my EHX matrix?
•
Why doesn't DECT SYNC function on an E-IPA card
•
E-IPA card Ethernet LAN port / Fibre Question
•
Matrix: Can I mute a V-Panel Loudspeaker and still have audio appear on the rear Aux Audio connector connected to powered speakers?
•
Can I use HCI (API) and VSM application to trigger IFB routes
•
Matrix: What is the Red Monitoring color dot indication on the EHX side toolbar
•
Matrix: Can one REDUNDANT IVC-32 card support fail over for more than one card?
•
Matrix: What is the model number of the battery backup on Omega and Median frames?
•
Matrix: What happens if the battery on my Eclipse Median / Omega / Pico / Delta frame goes flat?
•
Matrix: What are the specifications of the Eclipse Pico's battery backup?
•
Service: What type of backup battery does the Eclipse E-Pico / E32 frame use?
•
German Article: Wie lange ist die erwartete Batterielebenszeit der CPU Karte eines ECLIPSE Matrix Frames?
•
What is the battery life expectancy for an ECLIPSE Matrix frame's CPU?
•
Service: What type of backup battery does the Eclipse Omega / Median / Delta processor card use?
•
Service: what type of backup battery do the older Eclipse Omega / Median processor cards use?
•
Pico display module shows garbage characters after installing the app code and fpga
•
How to obtain logs from the EHX client server PC
•
How does the Nearby Panel function work in Local Advanced in EHX?
•
How do I connect matrix analog ports to an RTS Adam frame?
•
Hands-free usage with VOX activation and Audio Gating
•
Listen to Full composite IFB (Source and interrupt) on a matrix panel
•
Hands-free Beltpack usage with VOX activation and Audio Gating
•
What does partial firmware failure mean in EHX
•
Matrix: Is there an easy way to get the Mac address for a Median frame?
•
Matrix: Can the LMC-64 port monitor input and output ports
•
Maximum number of E-IPA cards I can have in my EHX matrix?
•
What does the RF filter setting in EHX V11 do ?
•
How to Install Agent-IC License in Eclipse EHX Frame
•
Are my scroll group keys causing a stuck crosspoint?
•
EHX - Apply Map to Matrix fails - System Error - CrowdStrike....dll
•
What is the difference between a Partylines (PL) and a Fixed Groups (FG)? And what is a Sort Group?
How does the E-IPA card work in E1 antenna mode
•
Matrix: How do I calculate how many PM PRO (Dynam-EC) licences are needed
•
Matrix: Does EHX work on / or is it supported for Win10 PC
•
Matrix: Connecting the Eclipse AES-6 interface connected to 3rd party AES networks
•
Matrix: What type of Network Switch is compatible with an E-Dante card?
•
Matrix: I've installed Dante Virtual Soundcard on my PC, but can't route audio to my E-Dante card
•
Matrix: Avoiding the 240 ports limit for big systems
•
Matrix: How do I connect a V-Panel using the matrix AES-6 interface
•
Matrix: What is the ECS version 4.2 default IP address?
•
Matrix: I am using both Fiber and IP trunklines, which one has higher priority?
•
Matrix: What is the associated panel in Production Maestro and how do I use it?
•
Matrix: Why do I hear the V-Series panel auxillary input on the intercom line when I press a talk button?
•
Matrix: How do I setup an Inhibit of a crosspoint that is set to Forced Listen in ECS V5.2 Local Advanced?
•
Matrix : CPU dot matrix display is showing "X" (cross) on EHX Median, what does it mean
•
Matrix : Error Message "Failed to load Msxmlsql.dll. Could not find prepared statement with handle 0." shown when working with a new configuration
•
Matrix : What are the DIAL PAD shortcuts for an i-Station?
•
Matrix : What are the EHX v7.0 system software configuration limits
•
Matrix : What Cyrillic characters does the V-series panels support
•
Matrix : What voice recorders have Clear-Com intergrated with
•
Matrix Analog Direct port: After upgrading a frame from ECS to EHX direct ports won't pass audio IF they are part of a PL group
•
Matrix CPU: Why this message scrolls on the CPU display : "EQUE/IVC32/LMC64 FPGA Version Usupported"
•
Matrix Eclipse Median CPU start up problem
•
Matrix Eclipse Panels: How do i adjust the display brightness on a ICS-92E panel
•
Matrix GPI For Port Mute
•
Matrix Plus II Station Has Blinking Red LEDs
•
Matrix Rebooting Every 5 to 10 Minutes
•
Matrix. Vseries panel is working normally but it will not take an Ethernet upgrade?
•
Matrix: 1 port on MVX card not working
•
Matrix: 4wire triggering partyline in use tally when assigned by PM PRO
•
Matrix: After an IVC-32 Upgrade will I lose my Panels IP settings?
•
Matrix: Alternate TFTP Server software to upgrade V-Panels manually
•
Matrix: Are any of the Fast Key assign advanced functions available to use on I-Stations in EHX?
•
Matrix: Are Eclipse ECS / EHX config maps backwards compatible with earlier versions of software?
•
Matrix: Are Eclipse Matrix frames shipped with static IP addresses or are they DHCP enabled?
•
Matrix: Are Eclipse MVX-A16 ports directly compatible to the HME DX-200 Wireless?
•
Matrix: Are EHX 7.0 i-station and V-Series panels compatible with Eclipse 5.2 frames / software?
•
Matrix: Are EHX compatible V-Series panels backwards compatible with ECS 5.2 frames?
•
Matrix: Are the CCI-22 rear panel DB-9 connectors wired in parallel?
•
Matrix: Are the Eclipse crosspoint viewer input / output level adjustment settings retained on a "BLACK" reset?
•
Matrix: Are the Eclipse frame rear panel MVX-A16 cards "Hot Swappable"?
•
Matrix: Are the Trunking comfort tone ports part of the 240 port limit?
•
Matrix: Are the V-Panel rocker switch / pushbutton LCD display sections field replaceable?
•
Matrix: Are V-Series pushbutton/lever key or rotary panels compatible with Matrix +3?
•
Matrix: Are V-Series Rotary Panels equipped / enabled for IP use?
•
Matrix: Audio trunking cable wiring for Eclipse / Matrix +3 frames
•
Matrix: Can a IMF-1 interface frame work with a Matrix +3 frame?
•
Matrix: Can a Matrix +2 panel connect to a Matrix +3 frame?
•
Matrix: Can a Matrix +2 version ICS-62 panel work on a Matrix +3 frame?
•
Matrix: Can a Matrix +3 interface work with a Matrix +2 frame?
•
Matrix: Can a MTX+3 Panel tell me what version of firmware / software the frame is using?
•
Matrix: Can an E-QUE card in splitter mode support direct connection of a CEL-TA on ports 1 and 5?
•
Matrix: Can ECS software detect an i-station with 3 or less display key modules?
•
Matrix: Can I access logic input 3 and 4 on a V-Series panel directly or from ECS 5.2?
•
Matrix: Can I access remote Global IFB sources / destinations in a intelligently linked Eclipse System?
•
Matrix: Can I activate / deactivate V-Series panel Listen Again feature from the panel?
•
Matrix: Can I add a foot switch to an Eclipse 1RU V-Series panel to activate talks via the footswitch?
•
Matrix: Can I adjust crosspoint levels and or disable / kill a crosspoint from the ECS crosspoint map?
•
Matrix: Can I adjust IFB dimming in PM Pro IFB assignment mode?
•
Matrix: Can I adjust the audio source levels in PM PRo IFB assignment mode?
•
Matrix: Can I assign multiple sources to an IFB talent or Telephone IFB destintation?
•
Matrix: Can I attach any expansion panel to an ICS-2003 panel?
•
Matrix: Can I bring in Skype computer audio into a Matrix Frame port?
•
Matrix: Can I bundle groups of channels in Dante Sound Controller?
•
Matrix: Can I change configurations on a M+3 frame using an ICS-2002 / ICS-2003 panel?
•
Matrix: Can I change IFB settings in PM Pro?
•
Matrix: Can I change the arrangements of tabs in EHX / display more than one tab at a time?
•
Matrix: Can I change the canvas background image of the PM Pro v8.5 screen?
•
Matrix: Can I change the IP address on a IP panel via ECS or EHX software and or locally at the panel?
•
Matrix: Can I change the User ID settings on a V-Series IP panel from software only?
•
Matrix: Can I configure my Dante devices with static IP addresses?
•
Matrix: Can I connect a 4 port V3R-FX Optocore unit to a 8 port X6R-FX Optocore unit?
•
Matrix: Can I connect a standard wired electret microphone directly to a V-Series panel?
•
Matrix: Can I connect an MVX-A16 card port output directly to an IFB earpiece?
•
Matrix: Can I connect two ICS-22 panels together without an Eclipse frame?
•
Matrix: Can I connect V-series Panels with coax interface via LAWO infrastructure
•
Matrix: Can I copy / paste ICS-1016 key label information to Excel spreadsheet program?
•
Matrix: Can I copy and paste panel layouts across different ECS configuration maps?
•
Matrix: Can I create a control label key on my Matrix +3 frame that switches between two IFB feeds?
•
Matrix: Can I create multiple Telephone speed dials on a Matrix +3 panel for a single TEL-14 interface?
•
Matrix: Can I defeat the the LS cut function on my V-Series Panel?
•
Matrix: Can I delete a port on a Matrix +3 system?
•
Matrix: Can I designate a port with a blank label name?
•
Matrix: Can I determine the firmware version on a Eclipse Panel when it is disconnected from a Eclipse frame?
•
Matrix: Can I disable local key assignment on an Eclipse enabled i-station?
•
Matrix: Can I disable the shift page feature on V-Series panels?
•
Matrix: Can I download rack or panel firmware to multiple frames at the same time using EHX v7.1 firmware updater screen
•
Matrix: Can I drag a second source into PM Pro in Summary view?
•
Matrix: Can I explore the HX DVD and locate the “HX_setup.exe” ?
•
Matrix: Can I generate both Red and Green In Use tallies in EHX 8.5?
•
Matrix: Can I get older versions of ECS to function with Windows 7 32bit platforms?
•
Matrix: Can I get the ethernet addresses of IP panels in the IP manager screen of EHX or ECS?
•
Matrix: Can I get the firmware version of the Eclipse Pico frame via the front panel display?
•
Matrix: Can I have multiple versions of Matrix +3 software on a PC?
•
Matrix: Can I hot swap E-Dante front and rear cards?
•
Matrix: Can I import a linked Eclipse configuration layout with E-FIB fiber cards from ECS 4.2 or 5.1 into ECS 5.2?
•
Matrix: Can I import Eclipse 5.2.4 .ccn configurations into EHX software?
•
Matrix: Can I install an AES-3 option module on a V-Series Desktop panel?
•
Matrix: Can I install ECS 2.2.6 onto a Windows 7 PC?
•
Matrix: Can I install ECS 5.1 or higher on a Windows 2000 PC with SP4?
•
Matrix: Can I install ECS 5.1.3 on a Windows 7 platform 32bit computer?
•
Matrix: Can I integrate any Clear-Com IP solutions into my Matrix +3 intercom system?
•
Matrix: Can I link a Drake 4000 Hi-que card to an Eclipse E-QUE card ?
•
Matrix: Can I Link Eclipse frames together if they are operating different versions of ECS?
•
Matrix: Can I link two EHX enabled Pico frames together via the high speed link?
•
Matrix: Can I locally change the key attribute on a V-panel or on a remote V-panel?
•
Matrix: Can I manually adjust GN, HS mic and sidetone levels at an ECS 5.2 I-station?
•
Matrix: Can I manually upgrade multiple V-panels at the same time via TFTP server software?
•
Matrix: Can I mix a V-Series pushbutton main panel with a rotary expansion panel?
•
Matrix: Can I mix sample rates on an E-Dante card with other Dante connected devices?
•
Matrix: Can I monitor / record crosspoint activity between panels on a Eclipse frame?
•
Matrix: Can I monitor an IFB destination from a V-Series panel on a EHX v8.5.1 frame?
•
Matrix: Can I perform downloads in Eclipse 5.2 while centrally upgrading V-Series panels?
•
Matrix: Can I prevent a radio feed from being turned down / off at a V-Series Panel?

Solution Finder

/

Matrix: Eclipse EHX and ECS Solutions

/

Matrix: Are Eclipse ECS / EHX config maps backwards compatible with earlier versions of software?

Matrix: Are Eclipse ECS / EHX config maps backwards compatible with earlier versions of software?

Owned by Administrator

Apr 06, 2019

1 min read

Loading data...