/
Matrix: EHX Server gaps in Event Log
Matrix: EHX Server gaps in Event Log
By Administrator
Apr 06, 2019
For systems running in Client-Server mode: The EHX Server PC runs a service call IIS . This allows the EHX server to allow multiple EHX clients to log in at the same time.
The actual EHX Server PC stores the events logs for all the matrices. If you notice large gaps of time without logs in an event log, it could be due to the recycling feature of IIS. Every 29 hours IIS will cause EHX event log to stop running. It will not start running again until the user either toggles the play button or performs a NID.
To stop this from happening the Regular time intervals time should be reduced to zero. I have attached the steps necessary to do this. I have done it in Windows 8 but it is very similar/the same in Windows 7 and Windows server 2012. I have not tested on others but it should not be too far from the same routine.
The actual EHX Server PC stores the events logs for all the matrices. If you notice large gaps of time without logs in an event log, it could be due to the recycling feature of IIS. Every 29 hours IIS will cause EHX event log to stop running. It will not start running again until the user either toggles the play button or performs a NID.
To stop this from happening the Regular time intervals time should be reduced to zero. I have attached the steps necessary to do this. I have done it in Windows 8 but it is very similar/the same in Windows 7 and Windows server 2012. I have not tested on others but it should not be too far from the same routine.
, multiple selections available,
Related content
Matrix: The Matrix event logs are written to the EHX PC, when ever the user starts the EHX application
Matrix: The Matrix event logs are written to the EHX PC, when ever the user starts the EHX application
More like this
Matrix: Does the EHX event log automatically log messages?
Matrix: Does the EHX event log automatically log messages?
More like this
Matrix: How to obtain EHX logs from the client server
Matrix: How to obtain EHX logs from the client server
More like this
Matrix: How to Get EHX Event log From Version EHX V13.x.x.x.x
Matrix: How to Get EHX Event log From Version EHX V13.x.x.x.x
More like this
Matrix: How do I access the Matrix Event Log in EHX or ECS?
Matrix: How do I access the Matrix Event Log in EHX or ECS?
More like this
Matrix: How are logs managed in EHX?
Matrix: How are logs managed in EHX?
More like this
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.