/
Matrix: After upgrading to EHX V7.. the System reports matrix to be a Median, although everything is set as Omega
Matrix: After upgrading to EHX V7.. the System reports matrix to be a Median, although everything is set as Omega
After upgrading to EHX V7.. the System reports matrix to be a Median, although everything is set as Omega
In the EHX v7 upgrade manual itexplains how to set the correct matrix type : see attached
Setting the matrix typeThe Eclipse HX-Median and Eclipse HX-Omega matrix frames run common software, which means that when you upgrade the application code for the CPU card, the CPU card cannot automatically distinguish between the two matrix types. You must therefore set the matrix type in EHX.Note:The Eclipse HX-PiCo runs its own matrix-specific software, and will always identify itself as an Eclipse HX-PiCo on hardware discovery. There is therefore no requirement to set the matrix type for the Eclipse HX-PiCo.
In the EHX v7 upgrade manual itexplains how to set the correct matrix type : see attached
Setting the matrix typeThe Eclipse HX-Median and Eclipse HX-Omega matrix frames run common software, which means that when you upgrade the application code for the CPU card, the CPU card cannot automatically distinguish between the two matrix types. You must therefore set the matrix type in EHX.Note:The Eclipse HX-PiCo runs its own matrix-specific software, and will always identify itself as an Eclipse HX-PiCo on hardware discovery. There is therefore no requirement to set the matrix type for the Eclipse HX-PiCo.
, multiple selections available,
Related content
Matrix: What are the EHX v7.5.0 Software System Limits?
Matrix: What are the EHX v7.5.0 Software System Limits?
More like this
Matrix: Upgrade to EHX version 7.0.0 shows warning message "HCI Msg ID2 dropped, invalid protocol identifier"
Matrix: Upgrade to EHX version 7.0.0 shows warning message "HCI Msg ID2 dropped, invalid protocol identifier"
More like this
Matrix: New Install - How to Connect EHX to Eclipse Frame
Matrix: New Install - How to Connect EHX to Eclipse Frame
More like this
Matrix: What is the proper CPU card dip switch setup for Eclipse HX Omega / Median frame?
Matrix: What is the proper CPU card dip switch setup for Eclipse HX Omega / Median frame?
More like this
Matrix: Cannot connect to Eclipse HX frame. The frame is shown as grey on the layout screen
Matrix: Cannot connect to Eclipse HX frame. The frame is shown as grey on the layout screen
More like this
Matrix : Does the EHX v12.2 support the new 2X10 touch screen desktop panel
Matrix : Does the EHX v12.2 support the new 2X10 touch screen desktop panel
More like this
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.