/
HelixNet: Can I upgrade a HMS-4X v3 main station from the CCM browser?
HelixNet: Can I upgrade a HMS-4X v3 main station from the CCM browser?
In order to upgrade your HMS-4X main station, you will need to import the upgrade file provided by Clear-Com. You
will do this from the Home / General / Upgrade page. A linked HelixNet Main Station must be upgraded from the
host device.
When upgrading your Main Station, any units connected to it (Remote Stations, Speaker Stations and beltpacks)
will also be upgraded. Please make sure you wait until total upgrade is complete. Only the Computer to HelixNet
Main Station transfer is shown in this screen. Please check progress of additional devices on the device menu screens.

1) Navigate to Home > General in the CCM.
2) Expand the Upgrade option (click on ‘+’).
3) Click Select File and navigate to the upgrade file (.gz extension). Select the upgrade file to upload it.
4) When the upgrade file is loaded, Upgrade will light up. When this happens, click on it to upgrade. When the upgrade
is finished, the unit will reboot by itself.
Note: the Current upgrade file (.gz extension) can be downloaded from the Clear-Com website Support / Downloads / HelixNet page:
http://www.clearcom.com/support/helixnet
will do this from the Home / General / Upgrade page. A linked HelixNet Main Station must be upgraded from the
host device.
When upgrading your Main Station, any units connected to it (Remote Stations, Speaker Stations and beltpacks)
will also be upgraded. Please make sure you wait until total upgrade is complete. Only the Computer to HelixNet
Main Station transfer is shown in this screen. Please check progress of additional devices on the device menu screens.
1) Navigate to Home > General in the CCM.
2) Expand the Upgrade option (click on ‘+’).
3) Click Select File and navigate to the upgrade file (.gz extension). Select the upgrade file to upload it.
4) When the upgrade file is loaded, Upgrade will light up. When this happens, click on it to upgrade. When the upgrade
is finished, the unit will reboot by itself.
Note: the Current upgrade file (.gz extension) can be downloaded from the Clear-Com website Support / Downloads / HelixNet page:
http://www.clearcom.com/support/helixnet
, multiple selections available,
Related content
HelixNet: HelixNet v3.1 upgrade procedure
HelixNet: HelixNet v3.1 upgrade procedure
More like this
Digital Partyline: How do I update a HelixNet system via USB?
Digital Partyline: How do I update a HelixNet system via USB?
More like this
HelixNet: Cannot upgrade HRM (Helixnet Remote station) using USB from V2 to V3
HelixNet: Cannot upgrade HRM (Helixnet Remote station) using USB from V2 to V3
More like this
HelixNet PL: Upgrading HelixNet bases / beltpacks from version 1.0 to version 1.1
HelixNet PL: Upgrading HelixNet bases / beltpacks from version 1.0 to version 1.1
More like this
Digital Partyline: How do I upgrade a Helixnet HRM (remote station) / HKB-2X speaker station?
Digital Partyline: How do I upgrade a Helixnet HRM (remote station) / HKB-2X speaker station?
More like this
HelixNet Configuration File Compatibility
HelixNet Configuration File Compatibility
More like this
CAN'T FIND YOUR ANSWER? CLICK HERE TO CONTACT SUPPORT
This solution was provided by Clear-Com via a question submitted to us by customers like you. If you wish to share with us a new solution or update an old one, please follow this link..
The information on this page is owned by Clear-Com and constitutes Clear-Com’s confidential and proprietary information, may be used solely for purposes related to the furtherance of Clear-Com’ business and shall not be disclosed, distributed, copied or disseminated without Clear-Com’s prior written consent. Click Here for Clear-Com's privacy statement.